Shipping & Delivery
Our shipping is done with DHL. Delivery within Germany (if available from stock) takes place within 2 days after receipt of payment. We will inform you immediately in the event of delays in delivery.
We can also deliver to a different delivery address or DHL packing stations.
Your shipping packaging
We care about the environment, so most of our parcels are recycled.
The shipping costs include loading and packaging fees, as well as the postage costs. Loading charges are fixed, but transport costs vary depending on the total weight of the parcel. We advise you to combine several items in one order.
The shipping costs are calculated separately for each order. Your parcel will be shipped at your risk, but fragile goods will be handled with extra care.
Returns
If you do not like a product, for whatever reason, we will take it back within 4 weeks and refund the purchase price immediately. The only condition: the goods must be unused - i.e. new - and undamaged.
Send the product back to us together with your proof of purchase and, if possible, in the original packaging and please ensure that it cannot be damaged during transport.
Excluded from the right of return: custom-made products
Returns from abroad
Packages from abroad can only be accepted "carriage paid" - please return the parcel to us with sufficient postage!
Printing errors and mistakes excepted.